At Dufte, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund & Exchange Policy outlines the conditions and process for returning or exchanging items.
1. Eligibility for Refunds & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be unused, in their original packaging, and in the same condition as received.
- Refund/exchange requests must be made within 7 days of receiving the order.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items, such as personalised, perishable, or final sale items, may not be eligible for refunds or exchanges.
2. Refund Process
To request a refund:
- Contact our customer service at duftedastoor@gmail.com with your order details.
- Wait for approval and return instructions.
- Ship the product back to our return address at your expense unless the item is defective or incorrect.
- Once received and inspected, we will process your refund within 10 business days.
- Refunds will be issued to the original payment method.
3. Exchange Process
To request an exchange:
- Contact us at info@duftepk.com specifying the reason for exchange and desired replacement item.
- Ship the original item back to our return address.
- Once received and inspected, we will ship the replacement product.
- Exchanges are subject to stock availability.
4. Damaged or Defective Items
- If you receive a damaged or defective item, notify us within 7 days with photos of the issue.
- We will offer a replacement, refund, or store credit at no additional cost to you.
5. Non-Refundable Items
Certain items cannot be returned or exchanged, including:
- Personalized or custom-made products.
- Perishable goods (if applicable).
- Gift cards and promotional items.
- Items marked as final sale.
6. Late or Missing Refunds
- If you haven’t received your refund after the processing time, check with your bank or payment provider.
- If further assistance is needed, contact us at duftedastoor@gmail.com
7. Policy Changes
We reserve the right to update or modify this Refund & Exchange Policy at any time. Changes will be reflected on this page with an updated date.
8. Contact Us
For any refund or exchange inquiries, please reach out to us:
Email: info@duftepk.com
By making a purchase from Dufte, you acknowledge and agree to the terms of this Refund & Exchange Policy.